Last updated 1 January 2024

Refund policy

This is deliberately short. If we didn’t do what you paid for, you get your money back, and you shouldn’t have to ask twice.

Draft — not yet reviewed by a solicitor

This document describes how the platform actually works, which is the part only we can write. It has not been checked by a qualified lawyer and it is not legal advice. Sections marked below need professional input before launch. See src/config/legal.ts.

Placements we didn’t run

Every plan includes a stated number of placements per billing month. If we run fewer — for any reason on our side, including a city being oversubscribed — the shortfall is credited automatically. You will see it noted in your monthly report and applied to your next invoice.

Submissions we decline

If we decline your submission under our promotion policy and you would rather not amend it, we refund that month in full.

Annual plans

Annual plans are refundable pro rata within the first 30 days. After that they run to the end of the term, and you can cancel at any point to stop the next renewal.

Monthly plans

Cancel any time. We do not refund part-months as a matter of course, because your placements for that month have generally already run — but if they haven’t, tell us and we will.

How to ask

Email support@parade.example or open a ticket from your dashboard. Automatic credits do not need a request.

Statutory rights

Needs a solicitor’s review

PLACEHOLDER. Consumer cancellation rights, and how they apply to business customers, need checking with a solicitor.